Frequently asked questions

Piper Pets brings together everyday accessories for dogs, cats and the homes they share.

Add items to your bag and continue to checkout. An order is placed only after payment succeeds and you receive a confirmation. If payment is unavailable, your bag stays saved and no order is placed.

The Contact page lists Piper Pets customer care and our business correspondence address. Request return instructions before sending a parcel.

We do not claim to manufacture these products. Product descriptions identify the selected materials and configuration without inventing a manufacturing story.

The collection covers dogs, cats and shared home routines. Check each item’s intended use rather than assuming every product suits both species.

The current collection does not include pet food, supplements or medicines. Food shown in a photograph is a styling prop unless the product description explicitly says otherwise.

We make no veterinarian-approved, therapeutic or medical claims. Any future certification claim would need evidence for the exact product.

We review the purpose, selected variant, materials, dimensions and photographs. Check the exact product page for supported specifications and any detail still awaiting confirmation.

Use the measurements on the individual product page and compare them with the space where the item will be used. Photos alone cannot establish fit.

Where supplier-supported measurements are available, we show metric measurements and their inch conversions. Missing dimensions are identified rather than estimated from images.

Only options explicitly listed on the product page are part of that listing. A color appearing in an editorial photograph does not mean it is available to order.

Read the included-items section for the selected configuration. Animals, food, furniture and other styling props are not included.

Screen settings and lighting can affect how a color appears. We aim to preserve the selected supplier color in every product image.

A missing measurement or specification is not inferred from a photograph. Ask customer care if that detail is important to your choice.

Breed alone is not enough to establish fit. Compare actual body size, behavior and the product’s stated measurements and intended use.

A displayed product does not reserve inventory. Check the selected option and availability before payment.

Measure the area your pet normally occupies when resting and compare it with the stated product dimensions. Overall dimensions may be larger than usable sleeping space.

No. Body length, sleeping position and usable internal space also matter. Treat a supplier weight suggestion as guidance rather than a fit guarantee.

Only consider this if the exact product’s intended use and usable dimensions support your dog. Never force an animal into an enclosed space.

Only a documented material specification would justify those claims. A soft appearance does not establish orthopedic construction or memory foam.

Do not assume an indoor textile product is weatherproof. Follow the intended-use description and keep it away from rain or damp conditions unless outdoor use is established.

Follow the exact product’s care label. A removable cover does not by itself establish machine-wash, tumble-dry or temperature instructions.

Some supplier options are vacuum packed. We identify that configuration when applicable; do not assume every bed uses the same packaging.

Remove it if chewing exposes filling or loose parts. No textile bed in this collection is presented as chew-proof.

A fabric activity mat has folds and sections that can be explored during supervised use. Check the selected design and its included components.

No. Do not leave an animal chewing or tearing the fabric. Stop use if pieces, seams or attachments loosen.

It is an accessory for a supervised activity, not a replacement for the care, movement and interaction your animal needs.

Put fabric activity products away after supervised use, especially if your animal is likely to chew or swallow loose material.

We do not claim that a toy or activity mat treats anxiety or any health condition.

Let your pet investigate without pressure and keep the first interaction supervised. Stop if the animal appears uncomfortable or uses it in an unintended way.

No. Any food shown is a prop. Check your pet’s normal feeding guidance when deciding what, if anything, to use with a feeding activity.

Look over seams, attachments and surfaces before each use. Remove damaged items instead of continuing to use them with exposed parts.

Consider whether your cat normally scratches vertically, horizontally or at an incline, then compare the product’s shape and dimensions.

We cannot promise a particular behavior change. A scratcher offers a dedicated surface, but individual cats respond differently.

Use a stable, level indoor surface and follow any supplied assembly instructions. Leave room around it and check that it does not wobble.

The product page will identify assembly when supported by the supplier information. Do not infer that a product arrives assembled from its photograph.

Only the explicitly listed kit contents are included. If required hardware is not confirmed, the product is not ready to be sold as a complete assembly kit.

Use the material listed for that exact item. Similar-looking natural fibers should not all be described as sisal.

Replacement panels are not currently listed. Ask customer care about compatibility before buying a separate replacement.

No such load claim is made. Use it only for the stated purpose and do not infer a weight capacity from a staged photograph.

Measure the footprint of your bowls and compare it with the mat’s stated dimensions, leaving room around the bowl edges.

A mat-only listing does not include bowls. The included-items description always controls what belongs in the sale.

A raised edge is a visible design feature, not a guarantee against every spill. Capacity and waterproof claims require specific support.

A material name alone does not establish food-contact certification. We do not make that claim without evidence for the exact item.

Only do so when the exact product’s care instructions support it. Do not assume dishwasher compatibility from a photograph or material name.

No heat or temperature use is implied. Check documented instructions for the exact product before any such use.

Follow its care instructions and allow it to dry fully before storage. Do not put a damp item back into a closed storage space.

Follow the product label and cleaner instructions. We do not publish a universal cleaning formula for different materials.

Prices and bag totals are in US dollars. Review the final charges before paying.

If checkout reports that the payment service is unavailable, no payment has been taken and no order has been placed. Your bag remains available to edit.

No. Adding an item to your bag does not reserve stock or create an order.

Yes. Use the bag controls to change quantities or remove a product. No purchase is created by those actions.

The bag uses browser session storage. Closing a session, clearing site data or changing browser can remove it.

Use the methods actually offered by the payment service at checkout. A logo elsewhere does not confirm that a method is available for your order.

No live promotion is promised. A future discount must be shown accurately on the product and at checkout.

Place orders through checkout. Support is by email; do not send payment credentials or arrange an off-site transfer.

We deliver to all 50 US states and Washington, DC, including PO boxes. APO/FPO addresses, US territories and international destinations are excluded.

Estimated delivery is 4–8 business days: usually 1–2 business days processing and an estimated 3–6 business days in transit. The cutoff is 3:00pm Eastern Time.

Shipping costs $5.99 per order. There is no free-shipping threshold.

Dispatch origin can depend on the item. Ask customer care about your selected product; the New York correspondence address is not a claim of local stock.

No. Business days are Monday through Friday, excluding US federal holidays.

That depends on the products and fulfillment arrangement. We do not promise consolidation before the packed shipment is confirmed.

Use Track My Order with the order reference and checkout email. The dispatch notice identifies the carrier and tracking details. A label alone does not confirm carrier collection.

Delivery windows are estimates. No arrival guarantee for a specific birthday or holiday is offered.

Request a return within 60 calendar days of the carrier delivery scan. You pay change-of-mind return postage; we cover postage for faulty, damaged or incorrect items.

You pay change-of-mind return postage. We cover necessary postage for a faulty, damaged or incorrect item. There is no restocking fee.

Email customer care for authorization and the correct receiving address. Send the item within 14 calendar days of authorization. Do not use the correspondence address unless instructed.

Change-of-mind returns require original condition, without washing or alteration, and supplied tags and components. Original packaging is welcome but not required. These conditions do not remove rights for a defect found during reasonable use.

Contact customer care within 14 days, with the order reference and photographs where possible. We cover return postage and offer a replacement or full refund. The reporting period does not limit rights for a defect discovered later.

We usually inspect received returns within 2 business days and issue approved refunds to the original payment method. Your bank may take up to 8 additional business days to post the money.

Ask customer care about replacement availability before arranging another order. The return policy applies to the original item.

No. Do not send payment credentials, passwords or sensitive medical records by email. Include only the information needed for your question.